Frequently Asked Questions
Find answers to common questions about our products and services
For fresh products, our MOQ is typically 1 container (20ft or 40ft). For dehydrated products, we can accommodate smaller orders starting from 500kg. Contact us for specific product requirements.
Yes, we provide samples for quality verification. Please contact us with your specific requirements and we'll arrange sample shipping. Sample charges may apply and are refundable on bulk orders.
We accept various payment methods including Letter of Credit (LC), Telegraphic Transfer (TT), and advance payment. Payment terms are negotiable based on order size and customer relationship.
We maintain strict quality control at every stage - from farm selection, harvesting, processing to packaging. All products are A Grade export quality and tested for purity, freshness, and safety standards.
Shelf life varies by product: Fresh onions: 50-180 days under proper storage, Fresh ginger: 60-90 days, Fresh coconut: 30-60 days, Dehydrated products: 1-2 years. Detailed specifications are available on each product page.
Yes, we offer customized packaging options including private labeling, specific bag sizes, and branded packaging for bulk orders. Please discuss your requirements with our team.
We provide complete export documentation including Commercial Invoice, Packing List, Bill of Lading/Airway Bill, Certificate of Origin, Phytosanitary Certificate, and any other documents required by your country.
Shipping time depends on destination. Typically 15-30 days for sea freight to most international destinations. We work with reliable shipping partners to ensure timely delivery.
We offer both conventional and organic products. Our organic products are grown without synthetic pesticides and follow natural farming practices. Please specify your preference when ordering.
Once your order is shipped, we provide tracking details and regular updates. You can also contact our customer service team for real-time order status.
We primarily ship from Nhava Sheva (JNPT) Mumbai.
Yes, we can arrange air shipments for smaller, time-sensitive orders.
Yes, the BL is issued as your legal title to the goods once they are on board.
Yes, for long-term contracts (e.g., 5+ containers monthly), we offer preferential pricing.
We allow third-party inspection (e.g., SGS) before loading to ensure transparency.
Still have questions?
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